Terms of sale and use

Version of October 1, 2026, in force from that date

English translation provided for information. The French version is the binding text and prevails in case of discrepancy.

Permanent address of this version: mazeo.co/en/terms-of-sale/2026-10-01

These terms (the “Terms”) form a contract between MAZEO, a French single-shareholder simplified joint-stock company (SASU) with share capital of €5,000, whose registered office is at 60 rue François Ier, 75008 Paris, France, registered with the Paris Trade and Companies Register under number 102 028 396, VAT number FR51102028396 (“mazeo”, “we”), and the company in whose name a subscription is taken out (the “Customer”, “you”).

They govern access to and use of the mazeo service: the application available at app.mazeo.co, the mazeo.co website and the related services (the “Service”).

The Service is reserved for professionals, meaning legal entities and individuals acting in the course of their professional activity. It is not open to consumers or minors.

How you accept these Terms. By ticking the box “I accept the terms of sale” on the payment page, and then paying, you declare that you have read these Terms and accept them without reservation, on behalf of your company. You declare that you have the authority to bind it. The version you accept is the one published at the address shown on the payment page, with its date; mazeo keeps proof of your acceptance (version, date, time, account).

The documents that make up the contract, in order of priority in case of contradiction:

  1. the special conditions written and accepted by both parties, if any (a quote, for example);
  2. these Terms;
  3. the data processing agreement (mazeo.co/dpa), which nevertheless prevails for everything concerning personal data;
  4. the privacy policy (mazeo.co/privacy).

Article 1. Definitions

Article 2. The Service

2.1 What mazeo does. mazeo is a sales prospecting tool for providers in the market research industry. It lets them find the companies and professionals likely to need a study, based on public signals; reveal their professional contact details (email, mobile number); follow these contacts in a pipeline; and send messages by email and LinkedIn from the accounts the User connects. The features are described on mazeo.co and in the application.

2.2 Changes to the Service. mazeo continuously develops the Service: adding, changing or removing features, changing data or hosting providers, updating the artificial intelligence models it uses. These changes do not constitute a modification of the Terms. mazeo endeavours not to substantially reduce the Service during a period already paid for.

2.3 What the Service does not guarantee. The recommendations, scores, contact selections and messages offered by the Service, including those produced by artificial intelligence, are an aid to prospecting. They may be incomplete, inaccurate or unsuited to a situation. The Customer remains the sole judge of the contacts it approaches and the messages it sends. mazeo guarantees neither the accuracy or completeness of the data, nor that meetings, customers or any commercial result will be obtained.

Article 3. Plans, prices and quotas

3.1 The Plans. Prices are exclusive of tax, per Seat and per month, and are those published on mazeo.co/souscrire on the day of subscription.

PlanPrice excl. taxCommitmentQuota per Seat per month
Monthly€299 per SeatNone: can be cancelled for the end of the month paid120 emails and 40 mobile numbers
Annual€249 per Seat, i.e. €2,988 per Seat per year12 months, paid upfront or monthly120 emails and 40 mobile numbers
Freelance, monthly€179None60 emails and 20 mobile numbers
Freelance, annual€149, i.e. €1,788 per year12 months, paid upfront or monthly60 emails and 20 mobile numbers

3.2 The Freelance Plan is reserved for a person who works alone, with no employee or partner working with them, and includes a single Seat. The Customer declares this when subscribing, by simple declaration; mazeo may check it against the business register. If this condition is not or no longer met, mazeo may reclassify the subscription under the “monthly” Plan from the following month, after informing the Customer.

3.3 Quotas. The Quota is renewed each month of subscription. Emails and mobile numbers not used by the end of a month are carried over to the following month, once only; they are used before those of the new month, then lost. The Quota is attached to a User: it is not shared within the Team. A revealed contact detail counts as one unit, even if it proves inaccurate; mazeo does not charge for searches that return no contact detail.

3.4 Top-ups. Beyond the Quota, the Administrator may purchase Top-ups: €15 excl. tax for 100 emails, €15 excl. tax for 20 mobile numbers. Top-ups do not expire during the term of the contract and are used after the month’s Quota and any carry-over.

3.5 Exports. Contacts whose details a User has revealed can be exported freely. For the rest of the mazeo Database, export is limited to 300 rows per User per month. These limits protect the mazeo Database (Article 9); circumventing them is a serious breach.

3.6 Seats. The Customer chooses its number of Seats when subscribing. Each Seat added later is a new subscription, with its own date, under the conditions of Article 7.1 bis. There is no pro-rata billing.

Article 4. Subscription, term and renewal

4.1 Start. The subscription starts on the date of the first payment, or on the start date agreed with mazeo if later. The first month runs from that date, whatever the day of the month.

4.2 Monthly Plan. The subscription is entered into for one month and renews automatically from month to month. The Customer may end it at any time from its Account › Subscription area; cancellation takes effect at the end of the month already paid. The month in progress remains due and is not refunded.

4.3 Annual Plan. The subscription is entered into for a fixed term of 12 months. The Customer chooses to pay the whole year upfront, or in 12 monthly instalments. In both cases, the 12 months are due: cancellation before the end of the term does not release the Customer from paying the remaining instalments and gives rise to no refund. At the end of the 12 months, the subscription renews automatically for a new 12-month period under the conditions then in force, unless the Customer cancels before the anniversary date, from its Account › Subscription area or, if that area does not offer it for its Plan, by email to romain.barbet@mazeo.co. mazeo reminds the Customer of the renewal date and the applicable price at least 30 days before each renewal.

4.4 Change of Plan. Switching from the monthly Plan to the annual Plan takes effect immediately and starts a new 12-month commitment. Switching the other way is only possible at the end of the commitment.

Article 5. Payment

5.1 Payment methods. Payment is made online, through the payment provider Stripe, by bank card, by SEPA direct debit or by the other methods offered on the payment page. The Customer authorises mazeo to collect each instalment from the registered payment method. No other payment method, in particular bank transfer, is accepted without mazeo’s written agreement.

5.2 Invoices. Invoices are issued and sent by email to the Administrator at each payment, and remain available in the Account › Subscription area. Prices are exclusive of tax; French VAT is added at the rate in force. For a Customer established outside France, tax is determined according to the rules applicable at the Customer’s place of establishment, on the basis of the VAT number it provides; any tax due on the amounts invoiced is borne by the Customer.

5.3 Late payment. If a payment fails, mazeo informs the Administrator and presents the payment again. If the amount is not paid within 14 days of the due date, mazeo may suspend the Team’s access to the Service until the situation is remedied; instalments continue to fall due during the suspension. In accordance with Article L. 441-10 of the French Commercial Code, any amount not paid when due bears late-payment interest at the rate applied by the European Central Bank to its most recent refinancing operation, plus ten points, without prior formal notice, and gives rise to a fixed recovery charge of €40, without prejudice to additional compensation if the costs actually incurred are higher. After 30 days of non-payment, mazeo may terminate the subscription under the conditions of Article 13; the amounts remaining due under a commitment become immediately payable.

5.4 Price changes. mazeo may change its prices. The new price is notified to the Administrator by email at least 30 days before it applies. For the monthly Plan, it applies to the first instalment following that period; a Customer who refuses it may cancel for the end of the month paid. For the annual Plan, the price subscribed remains fixed until the end of the current commitment; the new price applies on renewal.

Article 6. No refund and no right of withdrawal

Amounts paid are not refundable, even in part, whatever use is actually made of the Service. The Customer, which contracts for professional purposes, has no right of withdrawal.

Article 7. Account, Team and Users

7.1 Opening. After payment, mazeo opens the Customer’s Team and invites the Administrator, in principle within 24 working hours. The Administrator then invites the Users, within the limit of the Seats paid for.

7.1 bis Adding Seats. Each Seat is a separate subscription, which starts on the date of its first payment and renews on that date. To join a Customer’s Team, a new person subscribes to their own Seat and is then attached to that Team; mazeo makes this attachment at the Administrator’s request. The number of Seats of a current subscription cannot be changed from the Customer’s area; a Seat under the annual Plan cannot be removed before the end of its commitment.

7.2 Information. The Customer provides accurate and up-to-date information about its company, its billing and its Users, and keeps it up to date in its area. It is responsible for the consequences of false or outdated information.

7.3 Credentials. Each access is personal. Users keep their credentials confidential and do not share them. The Customer informs mazeo without delay of any unauthorised use of an account. The Customer is responsible for the use of the Service by its Users.

7.4 Connected accounts. When a User connects a mailbox or a LinkedIn account, they do so under their own responsibility and that of the Customer, in compliance with the terms of the services concerned. mazeo accesses these accounts only to provide the Service, as described in the DPA.

Article 8. Rules of use

8.1 Authorised use. The Service is used in the course of the Customer’s professional activity, for its own prospecting, through the interface provided for that purpose. The Customer may neither assign nor sublet access to the Service, nor use it on behalf of third parties, even free of charge.

8.2 Prohibited uses. It is prohibited to:

8.3 Compliance with the law. The Customer complies with the laws applicable to its use of the Service, in particular the General Data Protection Regulation (GDPR) and the rules on commercial prospecting. It indemnifies mazeo against any claim or judgment resulting from a breach by it or by its Users.

8.4 Volumes. mazeo may temporarily limit the sending or revealing activity of a User whose use is abnormal or harms the Service or mazeo’s sending reputation. The amounts due remain payable during this limitation.

Article 9. Data

9.1 The mazeo Database is the property of mazeo. It is protected by copyright and by the database producer’s right (Articles L. 341-1 et seq. of the French Intellectual Property Code). The Customer obtains a right of use limited to the needs of its prospecting, for the term of the contract. Contact details revealed and exported in accordance with Article 3.5 may be kept by the Customer after the end of the contract, for its own use. The data in the mazeo Database comes from public sources and is processed on the basis of the legitimate interest of business-to-business prospecting; mazeo answers data subjects’ requests in that respect.

9.2 Customer Data remains the property of the Customer. mazeo uses it only to provide the Service, under the conditions of the DPA, which forms part of these Terms and applies from the opening of the Team, without a separate signature. The DPA also describes the anonymised copy kept to improve the messages offered, and what joins the mazeo Database from a connected LinkedIn account.

9.3 User data. Users’ account data (name, email address, settings) is processed by mazeo as data controller, as described in the privacy policy.

9.4 Accuracy. mazeo uses its best efforts for the quality of the mazeo Database, without guaranteeing that the data is accurate, complete or current. The Customer reports to mazeo the errors it notices.

Article 10. Intellectual property

10.1 Right of access. Subject to payment of the amounts due, mazeo grants the Customer a personal, non-exclusive, non-transferable and temporary right to access and use the Service, for the term of the contract. This right entails no transfer of intellectual property rights.

10.2 What remains mazeo’s. The Service, its code, its interface, its texts, its models, its scores, its brand and its logo are the property of mazeo. The Customer shall not reproduce, modify or decompile them, or create derivative works from them.

10.3 Customer reference. The Customer authorises mazeo to cite its name and reproduce its logo as a reference, on mazeo.co and in its sales documents, for the term of the contract and 12 months afterwards. It may withdraw this authorisation at any time by email to romain.barbet@mazeo.co; mazeo removes the mentions concerned within 30 days, with no obligation to recall documents already distributed.

Article 11. Support and availability

11.1 Support. Support is provided by email, at the address shown in the application, on working days. mazeo replies to the Administrator within a reasonable time, in principle within two working days. The Administrator centralises the requests of its Team.

11.2 Availability. mazeo endeavours to make the Service accessible at all times, without guaranteeing it. Interruptions for maintenance or updates are possible; mazeo endeavours to announce them and limit their duration. mazeo is not responsible for interruptions due to the internet network, third-party providers (hosting, data, LinkedIn, email services) or a case of force majeure.

Article 12. Warranties and liability

12.1 Best-efforts obligation. mazeo provides the Service with the care and skill of a professional, without guaranteeing the absence of errors or absolute continuity. The Customer reports any malfunction; mazeo endeavours to remedy it within a reasonable time, which is the Customer’s sole remedy in that respect.

12.2 No guarantee of results. mazeo guarantees no commercial result: no volume of replies, no meetings, no customers signed. Any commercial gesture that mazeo may grant a Customer is at its sole initiative and creates no right.

12.3 Exclusions. Neither party is liable to the other for indirect damage: loss of revenue, margin, customers or opportunity, harm to image, loss of data of which the Customer has not kept a copy.

12.4 Cap. mazeo’s total liability, all causes combined, is limited to the amount excluding tax paid by the Customer for the Service during the 12 months preceding the event giving rise to it. This limit does not apply in the event of gross negligence or wilful misconduct, or to bodily injury. The Customer acknowledges that the prices were set in consideration of this clause.

12.5 Customer’s warranties. The Customer warrants that it has the authority to contract, that the information it provides is accurate, and that it holds the rights and authorisations required over the Customer Data and the accounts it connects.

Article 13. Suspension and termination

13.1 By the Customer. The Customer cancels from its Account › Subscription area or, if that area does not offer it for its Plan, by email to romain.barbet@mazeo.co, with effect at the end of the period paid, under the conditions of Article 4. Under the annual Plan, the instalments remaining due until the end of the term remain payable.

13.2 By mazeo, after formal notice. mazeo may terminate the subscription if the Customer seriously breaches its obligations and does not remedy the breach within 30 days of a formal notice sent by email or registered letter.

13.3 By mazeo, without notice. mazeo may suspend and then terminate without notice in the event of non-payment not remedied under the conditions of Article 5.3, prohibited use within the meaning of Article 8.2, harm to the security of the Service, fraud or violation of the law. No refund is due in these cases; the amounts remaining due become payable.

13.4 Effects. On the effective date of termination, access to the Service ends. The Customer may request, within 30 days, a copy of its Customer Data in a common format, as provided for in the DPA. mazeo deletes the Customer Data within 30 days of the end of the contract, unless the law requires it to be kept. Articles 6, 9, 10, 12, 14 and 15 survive the end of the contract.

Article 14. Confidentiality

Each party keeps confidential the non-public information it receives from the other in connection with the contract, uses it only to perform the contract and protects it with the same care as its own. This obligation lasts for the term of the contract and three years afterwards. It does not apply to public information, to information that a law or an authority requires to be disclosed, or to the customer reference of Article 10.3.

Article 15. General provisions

15.1 Changes to the Terms. mazeo may change the Terms. The new version is published on mazeo.co with its date and notified to the Administrator by email at least 30 days before it comes into force. A Customer who refuses it may cancel for the end of the period paid; otherwise, it applies from the first following instalment. For a Customer committed for a year, changes that would reduce its rights apply only on renewal. Each version remains available at its own address.

15.2 Proof. The Customer accepts that the box ticked on the payment page, the timestamp and the logs kept by mazeo and its payment provider constitute proof of its acceptance of the Terms and of its orders, in accordance with Articles 1366 et seq. of the French Civil Code.

15.3 Assignment. The Customer may not assign the contract or its rights without mazeo’s written agreement. mazeo may assign the contract to any company that succeeds it in operating the Service, by notifying the Customer.

15.4 Subcontracting. mazeo may use subcontractors; those involved in processing personal data are listed in Annex 1 of the DPA. mazeo remains liable to the Customer for their performance.

15.5 Force majeure. Neither party is liable for a failure caused by an event of force majeure within the meaning of Article 1218 of the French Civil Code, including a widespread outage of the internet or of a hosting provider, a cyberattack or a decision by a third-party provider essential to the Service. If the event lasts more than 60 days, either party may terminate in writing; the amounts corresponding to the period not provided are then refunded pro rata.

15.6 Entire agreement, severability, no waiver. The documents listed in the preamble form the entire agreement and replace any prior exchange. If a clause is held to be void, the others remain in force. Failure to rely on a clause does not constitute a waiver.

15.7 Language. The Terms are written in French. An English translation is provided for information; in case of discrepancy, the French version prevails.

15.8 Governing law and jurisdiction. The Terms are governed by French law. The parties first seek an amicable solution. Failing that, any dispute falls within the exclusive jurisdiction of the Paris Commercial Court (Tribunal des activités économiques de Paris), even in the event of multiple defendants or third-party proceedings.

Article 16. Contact